Encountering low volume or no sound from your headphones can be quite a surprise. If your soundcore headphones are not charging or the microphone volume seems too low, perhaps a good cleaning is in order. Let's walk through some steps to help you maintain and clean your headphones for optimal performance.

Accumulation of dust, earwax or other debris in your earbuds can affect their performance. To maintain optimal sound quality, regularly clean your earbuds using a cotton swab slightly moistened with rubbing alcohol to gently wipe the metal mesh filter under the rubber ear tips.

For video information: https://support.soundcore.com/s/article/How-to-Clean-Your-Headphones

For Earbuds:

• Get a cotton swab and put a little rubbing alcohol on it, then gently rub/clean the

gold filter mesh of the earbuds. At the same time, try connecting the earbuds

playing a song, and setting the volume to max.

• Clean the charging contact pins, ear tips, and metal filter regularly. It's

recommended to use a cotton swab dipped in rubbing alcohol for cleaning.

• Remove the ear tips easily from the earbuds, then run under water to rinse them

off. You'll need to dry them thoroughly with a soft, lint-free cloth before putting

them back on the earbuds.

• If possible, please try to use a bulb blower to clean the earbuds. The air enters the port/filter and the dust/dirt inside the earbud is loosened. You can then use a Q-tip or toothpick to remove it.

For Earcups：

Regularly use alcohol wipes to gently wipe the earcups.