The aux cable of our Q30 product provides a more convenient option for connecting devices. However, users occasionally encounter frustrating noise interference during use. This article outlines practical troubleshooting steps to help you quickly identify and resolve common aux cable noise issues, ensuring your audio remains clear.

Step 1: Ensure it's securely plugged in and try moving the plug.

Step 2: Clean the aux plug and the device jack with an alcohol swab.

Step 3: Unplug the device charger to eliminate any interference.

Step 4: Try a different cable or device to identify the issue.

Please note that:

• Always power off device before cleaning connections to prevent device damage.

• For optimal performance, store aux cables coiled loosely to avoid internal wire damage.

• If noise persists after testing, the issue may require professional repair of your device's audio port.

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.