Possible issues with pairing/connection:

1. Earbuds not pairing.

2. Sound only coming from one earbud.

3. One earbud not connecting with the other earbud/the device.

4. No audio playback after connecting to my device.

5. Earbuds failing to automatically connect when removed from the case.

Steps to fix:

1. Restart your device. Then, turn off Bluetooth on your device and remove all paired devices.

2. Reset your earbuds using the following steps:

- Place the earbuds in the charging case and ensure the case lid stays open.

- Press and hold the button on the back of the charging case for 10 seconds. Hold until the LED indicator on the case flashes white rapidly three times. This confirms the reset was successful.

Note: When resetting, the earbuds must be properly connected to the charging case. Please check that the left LED on the charging case lights up white when the left earbud is placed inside, and that the right LED lights up white when the right earbud is placed inside. This confirms that both earbuds are making proper contact with the charging case.

3. Turn Bluetooth on on your device and select "soundcore Liberty Buds" to pair.

4. Try pairing with another device, like a phone or tablet, to see if the issue persists.

If you see a prompt to confirm pairing, select "Pair." If you accidentally select "Cancel," turn your device's Bluetooth off and on again, then try again.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.