Specifications
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How to Power on Space One
Press and hold the power button for 3 seconds to turn on the device
How to Power Off Space one
After it's on, press and hold the power button for 3 seconds to turn it off
Music Playback Control Related
1. Short press the volume button to increase or decrease the volume.
2. Long press the volume "+" button for 2 seconds for the next track, long press the volume "-" button for 2 seconds for the previous track.
3. Short press the power button to play/pause.
How to Activate Voice Assistant
Long press the play/pause button for 2 seconds while in standby or music playing mode
How do I control calls with Space One?
1. Press the play/pause button once to answer a call
2. Press the play/pause button once to end a call
3. Press and hold the play/pause button for 2 seconds to reject an incoming call
4. During a call, press and hold the play/pause button for 2 seconds to toggle between the mute and unmute states. A prompt tone will indicate a successful switch.
What do the Bluetooth Indicator and Prompt Tone mean?
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Is Space One waterproof and sweatproof?
Due to structural limitations, headband products, especially in areas such as USB and AUX-in, have a high risk of water and sweat ingress. Therefore, the product itself does not have waterproof and sweat-proof characteristics. However, in terms of craftsmanship, UV protection glue technology has been added to the main risk components and key solder points of the internal PCBA to protect these critical areas with UV glue and reduce the risk of the entire machine.
Why is the mute icon on the calling software not synchronized with the microphone status of the headphones?
On uncertified calling software, the mute icon of the software will not change with the mute/unmute status of Space One's microphone, but the mute/unmute function on both the software and headphone side can still work normally.
Why is there no change in call sound quality after adjusting the EQ on the soundcore app?
The EQ in the soundcore app only affects media sound quality and has no effect on call sound quality
What should I do if the headphones enter the call mode abnormally?
When opening the input/output settings page of the computer system, the headphones will enter into the HFP mode (i.e. call state). Please close the settings page.
What should I do if I cannot enter the soundcore app?
When the headphones are connected to two devices at the same time, the soundcore app can only be accessed on one of the devices. Please make sure that the soundcore app is not open on both devices at the same time. If it is, please delete soundcore app from one of the devices and try again.
How should I deal with foreign objects and liquids entering the charging port?
Be careful to clean up any foreign objects and liquids in the charging port, and let it air dry for 24 hours before charging again.
What’s the play time?
Tested battery life data for playing specified music on iPhone at 50% volume:
1. ANC: 40 hours
2. Transparency: 40 hours
3. Normal: 55 hours
4. Fast Charge 5 min: 4 hours under Normal mode.
A guide about the Battery Level Indicator and Prompt Tone
1. Half an hour before the battery is depleted: Power indicator flashes once every 20 seconds.
2. Charging: Power indicator stays on in red.
3. Fully charged: Power indicator turns off.
4. Battery level below 10%: Power-on prompt for low battery level.
5. Battery level between 31% and 69%: Power-on prompt for medium battery level.
6. Battery level above 70%: Power-on prompt for high battery level.
How to do Firmware Upgrades
1. You can upgrade the headphone firmware through a pop-up window in the soundcore app.
2. You can also upgrade the firmware in the "Update Firmware" section of the soundcore app's settings menu.
How to Enable the Wear Detection Function
The automatic play/pause feature (Wearing Detection) is turned off by default. Please remove the dustproof sticker on the sensor detection hole inside the left earpads. Enable the "Wearing Detection" in the upper right corner of the soundcore app to activate the Wearing Detection feature.
What should I do if there is an electrical current sound when connecting to AUX-in cable?
There may be electrical noise when charging the device while using AUX-In cable. It is recommended to unplug the charging cable and only use battery power when using the device, or use a three-prong grounded plug.
What should I do if the sound does not output from the headphones after answering a phone call through a mobile phone?
When headphones are connected to an iOS system phone, if the answer/hang-up button on the headphones is used to answer a call, the phone will select the headphones as the output device. If the call is answered on the phone, the phone's speaker will be selected as the output device. To make the output default to the headphones, go to Accessibility-Touch-Call Audio Routing and select "Bluetooth Headset".
What should I do if there is no sound when switching multipoint connections?
At times you may find that apps running in the background contain dynamic/silent advertisements. This can cause audio playback interference when switching to a second device in multipoint mode. If you experience no sound output when changing between devices, try closing all apps on the initial device and removing any background music software then try switching devices again.
Why is there no change in call sound quality after adjusting the EQ on the soundcore app?
The EQ in the soundcore app only affects media sound quality and has no effect on call sound quality
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
