Whether a PIN or Password is Needed When Pairing My Soundcore Trance with a Device?
A PIN or password is NOT needed when pairing a Soundcore speaker with a device. Hence, if you encounter an issue during the pairing process, please try these steps:
- Confirm that Soundcore Trance is fully charged and not connected to other devices
- Forget all Bluetooth pairing records on your device
- Reboot your Soundcore Trance and your device
- Disable and then enable Bluetooth on your device
- Reset Soundcore Trance by holding the Bluetooth and Vol+ buttons at the same time for 8 seconds
- Connect Soundcore Trance to a different device
- Update the Bluetooth driver on your device to the latest version if you're using a computer or laptop
If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.
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