A PIN or password is NOT needed when pairing a Soundcore speaker with a device. Hence, if you encounter an issue during the pairing process, please try these steps:

• Confirm that Soundcore Trance is fully charged and not connected to other devices
• Forget all Bluetooth pairing records on your device
• Reboot your Soundcore Trance and your device
• Disable and then enable Bluetooth on your device
• Reset Soundcore Trance by holding the Bluetooth and Vol+ buttons at the same time for 8 seconds
• Connect Soundcore Trance to a different device
• Update the Bluetooth driver on your device to the latest version if you're using a computer or laptop

If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.