You will need to pair the speaker with your phone first before connecting the Soundcore app. Please confirm the device shows as connected on the Bluetooth settings on your phone. 

If you fail to connect the speaker to the Soundcore app, you can try the following steps:

- Make sure you choose the right speaker model in the Soundcore app.

- Uninstall the Soundcore app and reinstall the Soundcore app.

- Reset the speaker .

- Try the speaker with another phone.

Please note that currently the Soundcore app is compatible with iPhone and Android phones. 

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.