When I watch videos with my earbuds, the sound is delayed by a few seconds, what should I do?
Please try the following troubleshooting steps as these have proven to help: - Use the headphones to listen to pre-downloaded music or videos on your phone to see if the issue persists. - Try deleting the pairing history on your device, resetting your device, then re-pair with the headphone again. - Try pairing the Soundcore headphone with another Bluetooth device.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
