Please try the following troubleshooting steps:

- Drain the battery and connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours. 

- Try a different wall charger and cable to charge the case until the power indicator turns solid white.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.