Please try the following troubleshooting steps:

- Put the earbuds in the charging case, close the lid and then open it again.

- If that doesn't work, try to reset the earbuds. Here is the link for your reference: https://youtu.be/vc6YfpMaMZY

The left and right earbuds usually pair automatically after the reset with the left earbud flashing slowly while the right side flashes quickly. If not, please try to reset again.

- Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. This is best done when sound is playing through your earbuds at maximum volume.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.