Please try the following troubleshooting steps:

- Reset the earbuds. Here is the link for reference:https://youtu.be/vc6YfpMaMZY

- Some environments (such as airports, offices, crowded public spaces etc.) can interfere with your Bluetooth connection. 

- Optimizing your Bluetooth connection:

1. Place your phone on the right side when using Liberty 2.

2. Download videos and songs instead of streaming.

3. If you have an Android phone, temporarily disable unnecessary apps running in the background.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.