Symptom: The earbuds disconnect or the sound is intermittent.

Troubleshooting Steps:

1. Adjust the fit or change the ear wing size: if the earbuds are inserted too deeply, their antenna position may be affected, which can interfere with Bluetooth stability. Try adjusting the wearing angle or using a larger ear wing or ear tip.

2. Shorten the connection distance: keep your phone close to the earbuds.

3. Reset the earbuds: open the charging case, place the earbuds inside, and press and hold the Reset button on the back of the case for 10 seconds.

4. Test performance in Bluetooth Mode: play downloaded music or videos and check whether the earbuds work normally.

5. Test with another device: connect the earbuds to another Bluetooth device and test them in different environments to see whether the issue persists.

Notes: Bluetooth signals can be affected by obstacles such as walls and furniture, as well as interference from Wi-Fi signals. Try to avoid these sources of interference.

If you need further assistance, please reach out through the official support channel.