If the soundcore app cannot connect to your Anker soundcore Space 2 Pro or you cannot find the headphones in the app, the issue may be related to the Bluetooth connection, dual-device connection status, app version, or phone status. 

Please refer to the following information for common app connection situations and troubleshooting steps.

• If your headphones cannot connect to the soundcore app, try the following:

1. Check Dual-Device Connection: When the headphones are connected to two devices, the soundcore app can connect to the headphones from only one device at a time. If the app is open or running in the background on both devices, fully close it on one device, then reconnect from the device you want to use.

2. iPhone Users—Check Call Status: The app may not connect properly during an active call. End the call, reopen the soundcore app, and try again.

• If you cannot find the headphones in the app, try the following:

1. Download and install the latest version of the soundcore app from Google Play or the Apple App Store.

2. Make sure the headphones are connected to your phone via Bluetooth.

3. Open the soundcore app.

4. Tap Add Device on the main screen.

5. Select the headphone category.

6. Select soundcore Space 2 Pro from the device list to complete setup.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.