If controls such as play / pause, volume, or track skipping are not responding, the issue may be related to the Bluetooth connection, app behavior, device settings, or media-control permissions. 

Please refer to the following information for common control situations and troubleshooting steps.

1. Check the Bluetooth Connection

If your device is connected to multiple Bluetooth audio devices, disconnect any devices you are not using and try again.

2. Confirm the Audio App

Headphone media controls may behave differently depending on the app. Test the controls with a standard music app.

3. Test the Other Buttons

If none of the buttons respond, there may be an issue with the Bluetooth connection or the headphones.

If only certain buttons do not respond, test them with another app or connected device.

4. Check Media-Control Permissions, If Applicable

Some devices or apps may restrict media-control access. Check the relevant app or Bluetooth settings for available media-control permissions.

5. Clear Unnecessary Background Audio Apps

Multiple media apps running at the same time may cause control conflicts. Close any audio apps you are not using, then try again.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance