Details
Related Articles
Manuals & Downloads
Support Videos
What should I do if the other person can't hear me clearly during calls?

If you use soundcore Liberty 5 and the other party can't hear you clearly during a call, you can find a solution in this article.

 

1. If using only one earbud, make sure the other earbud is in the charging case.

 

2. Try using ear tips that fit more snugly and ensure the earbuds are positioned correctly to create a proper seal. An improper fit can affect call quality.

 

3. Ensure "soundcore Liberty 5" is selected as the audio output on your connected device and increase the volume on your device.

 

4. If the call was made through an app, try using your phone's native calling feature instead to see if the issue persists.

 

5. Test the earbuds with a different Bluetooth device and in a different environment to see if there is any difference.

 

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.

What should I do if the other person can't hear me clearly during calls?
Download
Resolved
Unresolved
Copied
31 Results
soundcore Liberty 5 Earbuds FAQ
3047 views/1 likes/2025-05-07 17:29:53
What should I do if the app firmware update fails?
2312 views/1 likes/2025-04-29 17:15:06
What do the LED indicators on the case mean?
1759 views/1 likes/2025-05-07 17:15:24
How do I adjust the volume via touch controls?
1707 views/1 likes/2025-05-07 17:15:24
How to Fix soundcore Liberty 5 Earbuds Pairing Issues
1521 views/1 likes/2025-05-07 17:14:15
How to Fix soundcore Liberty 5 Earbuds Battery Issues
1431 views/1 likes/2025-05-07 17:14:15
How do I turn the microphone on/off via touch controls?
1324 views/1 likes/2025-05-07 17:15:24
What should I do if one earbud is quieter than the other?
1067 views/1 likes/2025-04-29 17:15:06
View More
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
View More
Support Videos
How to use Liberty 4 Wellness features
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
How to Use Features On the Soundcore App for Sport X10
View More
Contact Us