We have made a list of soundcore soundcore Liberty 5 frequently asked questions from our valued customers. This FAQ includes links to articles where you can find more information.
1. How do I wear Liberty 5 correctly?
1. Check the L/R logos on the back of the earbuds to ensure you're wearing them on the correct sides. Rotate the earbuds to find the most comfortable position.
2. Try different ear tip sizes to find the best fit and create a tight seal. If one earbud doesn't fit well, consider using different sizes for each ear, such as medium in one ear and large in the other.
3. Use the Fit Test in the soundcore app to check how well your earbuds fit.
4. Insert the earbuds into your ears and rotate them gently until they feel secure.
2. What should I do if my earbuds fall off easily?
1. Try different sizes of ear tips. If one earbud feels uncomfortable, consider using different sizes for each ear, such as medium in one ear and large in the other.
2. Rotate the earbuds till they feel comfortable and secure. Use the Fit Test in the soundcore app to check how well your earbuds fit.
3. What should I do if the ear tips easily flip inside out?
1. Wear the ear tips for a longer period to see if the situation improves.
2. Try other sizes of ear tips.
4. What should I do if I hear noise while using Liberty 5?
1. Reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a proper connection.
2. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.
5. What should I do if I hear noise while using Transparency mode?
1. Check if the noise is coming from the earbuds, and switch to Normal or ANC modes to see if the issue persists.
2. If the noise disappears in Normal or ANC modes, this is normal. Background noise tends to be more noticeable in Transparency mode.
6. If the earbuds are already connected to two devices, how do I connect them to another device?
Option 1: Disconnect One Device
1. Turn off Bluetooth on one of your devices, or go to its Bluetooth settings and disconnect the earbuds.
2. In the soundcore app, go to More Settings > Dual Connections > Device List and toggle off your device.
Option 2: Disconnect Both Devices
Place the earbuds in the charging case and leave the case open. Then, press the case button for 3 seconds to enter pairing mode.
7. How do I set Liberty 5 as the input and output device on my computer?
For Windows computers:
1. Listening to audio only: Select "soundcore Liberty 5 Stereo" for computer audio. Adjust both the software and computer volume as needed.
2. Using a conference app (e.g., Zoom, Microsoft Teams):
Set the input and output in the app as:
Microphone: soundcore Liberty 5 Hands-Free
Speaker: soundcore Liberty 5 Hands-Free
Adjust the volume in the app. If that's unavailable, select "soundcore Liberty 5 Hands-Free" as the output in your computer's settings.
3. Using an audio/video app without input/output settings:
In your computer's audio settings:
Input: soundcore Liberty 5 Hands-Free
Output: soundcore Liberty 5 Hands-Free
For macOS computers:
Set both the input and output as soundcore Liberty 5.
8. How do I enable Dual Connections?
To pair with a second device while already connected to one:
Option 1:
Press both earbud stems for 3 seconds. You will hear a sound prompt indicating the earbuds have entered pairing mode.
Option 2:
Open the app, go to Settings > More Settings > Dual Connections, and turn it on.
9. How long does it take to fully charge the earbuds?
About 50 minutes.
10. How long does it take to fully charge the charging case?
- Using a wall charger:
Without earbuds: 2 hours
With earbuds: 2.5 hours
- Using a wireless charger:
Without earbuds: 3.5 hours
With earbuds: 4 hours
11. What is the playtime on a single charge and with the charging case?
- ANC
Single charge: 8 hours
Total playtime with case: 32 hours
- Normal
Single charge: 12 hours
Total playtime with case: 48 hours
- Transparency
Single charge: 8 hours
Total playtime with case: 32 hours
- ANC with Dolby Sound: 5 hours
- Calls with ANC: 4.5 hours for a single earbud, 5.5 hours for both earbuds
- Dual Connections with LDAC/Dolby Sound: 4 hours
Note: Battery playtime is based on tests conducted in the soundcore laboratory using the default settings, in Normal mode, and at 50% volume. Actual playtime may vary depending on volume, audio source, environmental factors, usage, and other conditions.
12. How do I access my phone's voice assistant via touch controls?
Open the app, go to Controls, select your preferred touch command, and enable Voice Assistant.
13. How do I update Liberty 5's firmware?
- Keep the earbuds in the charging case with the case open.
- Ensure the earbuds have over 20% of battery power.
- Do not use the earbuds during the whole process.
- If the update fails, try again.
- If possible, try the upgrade with another device.
- Avoid updating the firmware in areas with potential interference, such as dense Wi-Fi networks or cell phone towers. Try updating again in a different location.
14. How do I set up HearID in the app?
1. Log in to your soundcore account in the app.
2. Tap HearID Sound Test to begin the setup. Once completed, the results will be automatically saved and applied.
15. How do I power the earbuds on or off?
Powering on:
To turn on the earbuds, simply open the charging case while the earbuds are inside.
Note: Liberty 5 cannot be powered on without the case.
Powering off:
1. Place the earbuds back in the case and close the lid to turn them off.
2. If the earbuds are outside the case, not worn, and not connected to any device, they will automatically power off after 30 minutes.
16. Can I use only one earbud?
Yes. Return one earbud to the case and close the lid. Then, you can use the other by itself.
17. How do I pick up or end a call?
Double-press either earbud stem to answer a call, and hold the stem for 2 seconds to end a call.
18. How do I skip to the previous or next track?
Double-press the left earbud stem to play the previous track, and double-press the right earbud stem to skip to the next. You can customize these controls in the soundcore app.
19. How do I switch between ANC, Normal, and Transparency modes via touch controls?
By default, press and hold either the left or right earbud stem for 2 seconds to switch between ANC and Transparency modes. You can also add Normal mode via the soundcore app.
20. How should I take care of my Liberty 5?
1. Do not leave your earbuds unused for extended periods. Use them at least once a month. Completely depleting the battery can lead to over-discharge, reducing its lifespan.
2. Charge your earbuds before the battery drops to 20% or lower.
3. Do not leave the charging case in a low-battery or fully drained state for prolonged periods. When storing the case, make sure it still has enough charge.
4. Clean the earbuds, case charging pins, speakers, and ear tips promptly after use. Clean the charging pins at least once a month using a cotton swab or cloth with alcohol.
5. Store the earbuds in a dry place. If they come into contact with liquids, dry them with a hairdryer on the cold setting.
If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.
