If your earbuds are connected to your device but fail to connect to the soundcore app, follow these steps to troubleshoot and resolve the issue.

• Ensure the soundcore app is updated to the latest version. Then, close the app and reopen it to try again.

• When connecting to the app, make sure your phone is not connected to other Bluetooth devices, such as smartwatches.

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.