What should I do if the earbuds are connected to the device but not to the soundcore app?
If your earbuds are connected to your device but fail to connect to the soundcore app, follow these steps to troubleshoot and resolve the issue.
-
Ensure the soundcore app is updated to the latest version. Then, close the app and reopen it to try again.
-
When connecting to the app, make sure your phone is not connected to other Bluetooth devices, such as smartwatches.
If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.
What should I do if the earbuds are connected to the device but not to the soundcore app?
Download
Applicable for those products :
Resolved
Unresolved
Copied
48 Results
How to Reset Your soundcore Headphones
Guide to Locating the Serial Number (SN) of Your soundcore Headphones
Choosing the Right soundcore Open-Ear Earbuds with Ear Hooks: A Comparison Guide
Introducing and How to Use AeroFit 2's AI Translation Features
soundcore AeroFit 2 Earbuds FAQ
soundcore AeroFit 2 Earbuds FAQ for AI Translation Feature
What languages does the AeroFit 2's AI translation support?
What should I do if the touch controls on the earbuds are not responsive?
How to get the best sound quality
What should I do if the volume of the left and right earbuds is inconsistent?
View More
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
View More
Support Videos
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
View More
