What should I do if my over-ear headphones have no sound or can’t pair with a device?
You can try the general troubleshooting steps when you encounter sound and pairing issues and let us know if it works:
1) "Forget" the headphones in your device's Bluetooth history.
2) Reset the headphones.
3) Try connecting the headphones with another device.
Here are tips to reset Soundcore’s over-ear headphones:
A3028/A3029
Hold down the Power button and Volume+ for 5 seconds
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Hold down Power button and Volume+ for 5 seconds
A3031
Hold down Multifunction Button (MFB) and Volume+ for 5 seconds when charging
A3021
Hold the Bluetooth and Play buttons for 5 seconds when pairing
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Hold down Multifunction Button (MFB) and Volume+ for 5 seconds when inserting a USB charger
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Hold down the Power button and Volume+ for 5 seconds when inserting a USB charger
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Hold down the Power button and Volume+ for 5 seconds when charging
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Hold down the Power button and Volume+ for 5 seconds when inserting a USB charger
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
