Soundcore

What should I do if the microphone of my over-ear headphones doesn’t work well?

You can try the general troubleshooting steps:

1) Upgrade the Bluetooth driver of your device to the latest version(Bluetooth drivers must come from the specific manufacturer for your exact laptop model. Download and install the appropriate Bluetooth driver from the laptop vendor's website)

2) "Forget" the headphones in your device's Bluetooth history, and reset the headphones

3) Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth. There is an L/R logo inside the ear pad.

4) Use the default phone call and try another phone to see if it makes any difference.

5) Upgrade the firmware to date via Soundcore App(only for the headset supports the App)

Here are tips to reset Soundcore’s over-ear headphones:

A3028/A3029	Hold down the Power button and Volume+ for 5 seconds
A3027/A3030	Hold down the Power button and Volume+ for 5 seconds
A3031	Hold down Multifunction Button (MFB) and Volume+ for 5 seconds when charging
A3021	Hold the Bluetooth and Play buttons for 5 seconds when pairing
A3023	Hold down Multifunction Button (MFB) and Volume+ for 5 seconds when inserting a USB charger
A3025/A3024	Hold down the Power button and Volume+ for 5 seconds when inserting a USB charger
A3032/A3033	Hold down the Power button and Volume+ for 5 seconds when charging
A3045	Hold down the Power button and Volume+ 5 seconds when inserting a USB charger

If you have additional questions, please contact us for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.