Soundcore

What should I do if my over-ear headphones disconnect from the connected device?

You can try the general troubleshooting steps:

1) Upgrade the Bluetooth driver of your device to the latest version (Bluetooth drivers must come from the specific manufacturer of your laptop model. Download and install the appropriate Bluetooth driver from the laptop vendor's website).

2) "Forget" the headphones in your device's Bluetooth history.

3) Reset the headphones.

4) Try using them in wired mode to see if there are any differences.

5) Ensure no physical objects are hindering the Bluetooth connection from the headphones to the connected device (such as a doorway or wall as it can cause interference).

Here are tips to reset Soundcore’s over-ear headphones:

A3028/A3029	Hold down the Power button and Volume+ for 5 seconds
A3027/A3030	Hold down the Power button and Volume+ for 5 seconds
A3031	Hold down Multifunction Button (MFB) and Volume+ together for 5 seconds when charging
A3021	Hold the Bluetooth and Play buttons for 5 seconds when pairing
A3023	Hold down Multifunction Button (MFB) and Volume+ for 5 seconds when inserting a USB charger
A3025/A3024	Hold down the Power button and Volume+ for 5 seconds when inserting a USB charger
A3032/A3033	Hold down the Power button and Volume+ for 5 seconds when charging
A3045	Hold down the Power button and Volume+ 5 seconds when inserting a USB charger

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.