What should I do if any of the following problems occur on my Life P2i?

What should I do if any of the following problems occur on my Life P2i?
1) The earbuds don't recharge in the charging case.
2) The earbuds keep connecting to the device even after being put back in the charging case with the cover closed.
3) The earbuds don't turn on when taken out of the charging case.

Please try the following troubleshooting steps:
1) Confirm if the charging case has power left.
2) Clean the charging pins with a dry cloth and an alcohol-based disinfectant to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case. Put the headset into the charging box, and the charging box light flashes, indicating that the headset and the charging box are in good contact.
3) Take the earbuds out of the case and put them back in the left and right holes of the charging case. Adjust the position of both sides to ensure that they are charged normally.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.