Soundcore

What should I do if any of the following problems occur for Life A1?

1) The earbuds don’t recharge in the charging case.
2) The earbuds keep connecting to the device even after being put back in the charging case.
3) The earbuds don’t charge in the charging case or don't turn on when I take them out of the charging case?

Please try the following troubleshooting steps:

1. Make sure the protective film under the earbud has been removed.
2. Use a cloth or cotton swab with a little alcohol-based disinfectant to clean the pins in the charging case and on earbuds to ensure a better connection.
3. Charge the charging case with a different cable and wall charger to check and make sure the charging case has enough power. Note: After the earbuds are fully charged, the steady white light on the earbuds will shut off.
4. Take the earbuds out of the case and see if a flashing white light turns on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.