Please note that this doesn't necessarily mean there is an issue with the earbuds but it may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.
To fix this issue, please try the following troubleshooting:
- Fully charge and reset your earbuds as stated below and re-pair them.
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously. This confirms that the reset was successful.
- Check the earbuds by listening to downloaded music/video.
- Check the earbuds with another Bluetooth device in a different environment to see if it works well.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
