1. During phone calls, only one earbud's microphone picks up your voice. If you remove one of the earbuds during the call and want to switch from stereo to mono mode, put the unused earbud into the charging case.

2. If you use both earbuds (stereo mode), ensure you have selected the earbuds when answering the call. Additionally, adjust the position of the earbuds in your ears to make sure you're wearing them correctly.

3. Reset the earbuds using the following steps:

• Place the earbuds into the charging case, make sure they are charging, and wait for at least 10 seconds.
• Keep the charging case open and press the button on both earbuds for 8 seconds. The LED indicators will flash red 3 times and then turn steady white

4. Make sure the output device is Life Dot 2 when you pick up the call

5. Try Life Dot 2 with another device

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.