What should I do if Life A2 NC or Life Dot 2 NC has mic-related issues?
Try the following troubleshooting steps to see if they are helpful: 1. Use regular phone calls (not calling apps, VoIP, Messenger, etc.) in a quieter place to see if it makes any difference. 2. Choose Life A2 NC on your phone to pick up the call via phone instead of the earphones directly. Does it make a difference? 3. You can also try to reset your earphones using the steps below to see if it works: - Reset the earbuds. - Place the earbuds in the charging case and leave the cover open. - Press and hold the button at the bottom of the case for 10 seconds until the LED indicators on the earbuds flash red 3 times and then turn white. Wait until the LED indicator on one earbud flashes fast while the other flashes slowly. This confirms that the reset was successful and your earbuds can be connected normally. (See "How do I reset Life A2 NC?" online via keywords "CgjQBZOaTrM")
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
