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What should I do if Liberty 5 disconnects or the sound is choppy?

If your soundcore Liberty 5 Bluetooth connection is unstable, you can find a solution in this article.

 

This may have something to do with the connected device and your environment. Bluetooth signals may be influenced by walls, pillars, home appliances, Wi-Fi, and more. Avoid these to ensure a stable connection.

 

To fix this issue, do the following:

1. Fully charge your earbuds and reset them as follows:

- Place the earbuds in the charging case and leave the case open.

- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.

To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a proper connection.

2. Turn off Dual Connections in the soundcore app.

3. Test the earbuds by playing downloaded music/videos.

4. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.

 

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.

What should I do if Liberty 5 disconnects or the sound is choppy?
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