There are several reasons why a speaker has volume issues. It could be because of the speaker's battery, the device connected with the speaker, the audio source, and so on.

If your Soundcore Trance's volume is too low, please try these steps:

• Confirm that Soundcore Trance is fully charged
• Reset Soundcore Trance by holding the Bluetooth and Vol+ buttons at the same time for 8 seconds
• Connect Soundcore Trance with another device
• Try a different app or audio source
• Make sure to turn up the volume of both Soundcore Trance and the paired device

If the volume issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.