Our Bluetooth speakers can normally pair with Alexa devices like Amazon Echo Dot. However, Bluetooth cache may be the reason for the pairing failure between these devices.
If your Soundcore Trance cannot pair properly, please try these steps:
- Reset Soundcore Trance by holding the Bluetooth and Vol+ buttons at the same time for 8 seconds
- Reset the Alexa device
- Restart the audio player device
- Turn off and then turn on the audio player device's Bluetooth
- Clear all pairing records on the audio player device
- Restart Soundcore Trance and then re-pair it with your audio player device
- Uninstall and then install the Alexa app again
If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.
