There are several reasons why a speaker has poor sound quality. It could be because of the speaker's battery, the device connected with the speaker, the audio source, and so on.

If your Soundcore Trance has poor sound quality, please try these steps:

- Confirm that Soundcore Trance is fully charged

- Reset Soundcore Trance by holding the Bluetooth and Vol+ buttons at the same time for 8 seconds

- Connect the Soundcore Trance to another device

- Try a different app or audio source

If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.