We have summarized a list of frequently asked questions regarding the Rave Neo 2 from our valued customers. Let’s begin!
1. Can I pair Rave Neo 2 with Motion Boom Plus?
Yes, you can connect Rave Neo 2 with Motion Boom Plus via PartyCast™.
2. What are the dimensions and weight of Rave Neo 2?
The dimensions are 7.8 × 6.1 × 11.8 in (19.8 × 15.4 × 29.9 cm), and the weight is 8 lb (3.6 kg).
3. What is the frequency range?
50 Hz -20 kHz.
4. How do I turn off Rave Neo 2’s voice prompts?
1) Connect your device to Rave Neo 2.
2) Open the Soundcore app.
3) Press the settings button in the top right corner to access more options.
4) Turn off prompt tones.
5. How do I reset Rave Neo 2?
Turn on the speaker, and then hold the Bluetooth and the Volume+ buttons for 5 to 8 seconds.
6. I haven't used Rave Neo 2 for a while. Why won't it turn on?
If you haven't charged or used Rave Neo 2 in a long time, the battery may be over-discharged. Charge for at least one hour before turning it on.
7. Will Rave Neo 2 sink if it's dropped in water?
No, Rave Neo 2 can float on water.
8. How do I pair 2 Rave Neo 2 speakers together wirelessly via TWS?
1) Turn on 2 Rave Neo 2 speakers and connect either one to your device via Bluetooth.
2) Hold the Bluetooth button for 2 to 3 seconds on both speakers until they flash white.
3) Wait for 3 to 5 seconds until you hear a 'ding'. This means they are successfully paired.
4) Once paired, the primary speaker will show a steady blue light, while the secondary speaker will show a white light.
9. Can I use Rave Neo 2 as a battery to charge other devices?
Yes, there is a USB-A port for charging other devices.
10. Does Rave Neo 2 have a built-in microphone?
No.
11. How do I upgrade Rave Neo 2’s firmware via the Soundcore app?
1) Open the Soundcore app and press Update Firmware.
2) Do not use your phone while the firmware is updating unless you have set the Soundcore app to run in the background.
3) Rave Neo 2 will restart automatically after upgrading.
12. How do I pair two Rave Neo 2 speakers together wirelessly via PartyCast™?
1) Turn on the two Rave Neo 2 speakers and connect one to your device via Bluetooth. Make sure only one speaker is connected to your device.
2) Press the PartyCast™ button on both speakers, and you will see a steady white light.
3) Wait for 3 to 5 seconds until you hear a chime. This means they are successfully paired.
4) Once paired, both speakers will show steady white lights.
13. How do I recharge the speaker?
You can use a USB-C wall charger with 5V/3A output to recharge.
14. How long does it take to fully recharge Rave Neo 2?
By using a 5V/3A USB-C wall charger, you can recharge to 100% in 5.5 hours.
15. What should I do if I fail to pair Rave Neo 2 with my phone?
1) Confirm that the speaker is fully charged and not paired with other devices.
2) Forget all Bluetooth pairing records on your phone.
3) Reset Rave Neo 2 and your phone.
4) Disable and enable Bluetooth on your phone.
5) Power on Rave Neo 2 and hold the Bluetooth and Volume+ button for 5 to 8 seconds to reset it.
6) Try to connect Rave Neo 2 to another device.
16. Is a PIN or password needed when pairing Rave Neo 2 with a device?
A PIN or password is not needed when pairing Rave Neo 2 with a device. Try these steps if you encounter issues:
1) Confirm that Rave Neo 2 is fully charged and not connected to other devices.
2) Forget all Bluetooth pairing records on your device.
3) Reset Rave Neo 2 and your device.
4) Disable and then enable Bluetooth on your device.
5) Reset Rave Neo 2 by holding the Bluetooth and Volume+ buttons at the same time for 5 to 8 seconds until Rave Neo 2 restarts.
6) Connect Rave Neo 2 to a different device.
17. How do I fix Rave Neo 2's noise issues？
1) Confirm that Rave Neo 2 is fully charged.
2) Power on Rave Neo 2 and hold the Bluetooth and Volume+ button for 5 to 8 seconds to reset it.
3) Reset Rave Neo 2 and your device.
4) Try connecting Rave Neo 2 to another device. If possible, try using another app or audio source.
5) Ensure there are no physical objects interfering with the Bluetooth connection, such as a doorway or wall.
18. What should I do if Soundcore Rave Neo 2 doesn't make any sound?
1) Confirm that Rave Neo 2 is fully charged.
2) Power on Rave Neo 2 and hold the Bluetooth and Volume+ button for 5 to 8 seconds to reset it.
3) Restart Rave Neo 2 and the paired device to test again.
4) Try connecting Rave Neo 2 to a different device. If possible, try another app or audio source.
5) Make sure the volume on both Rave Neo 2 and the paired device are turned up.
19. What should I do if Rave Neo 2 is not charging?
1) Clean the tip of the charging cable.
2) Try using a different cable or wall charger (5V/3A output) to recharge the speaker.
3) Power on Rave Neo 2 and hold the Bluetooth and Volume+ button for 5 to 8 seconds to reset it.
4) Recharge for at least half an hour to prevent over-discharge.
20. How do I fix the "no sound" issue when Rave Neo 2 is paired with PartyCast™ 1.0 speakers?
Double press the PartyCast™ button on Rave Neo 2.
If you have additional questions, please contact us for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
