Please try the following troubleshooting steps to see if there are helpful:
1. Try different sizes of the ear tips that come with the earbuds and make sure you're wearing the earbuds in the correct position so that they create a tight seal. This will enhance the sound quality and noise cancellation effect. 2. Try different types of music and make sure the input audio source has no distortion or noise. 3. Try different EQ modes on the Soundcore App and customize the EQ to your preference.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
