My microphone has no sound and others can’t hear me, what should I do?
Please try the following troubleshooting steps as these have proven to help: - Use the default phone call on another phone to see if it makes any difference. - Reset the earbuds as shown below to see if the problem persists. - Place the earbuds in the charging case and make sure they are charging. - Keep the earbuds inside the charging case and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
My microphone has no sound and others can’t hear me, what should I do?
