My earbuds cannot be charged. What should I do?
Try the following steps to see if they are helpful:
- Make sure the charging case has enough power. Note: After the earbuds are fully charged, the solid white light on the earbuds will shut off.
- Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
- Try using a terry cloth or cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on the earbuds to ensure a better connection.
- Try using another Type-C charging cable and charger to power the charging case.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
- Make sure the charging case has enough power. Note: After the earbuds are fully charged, the solid white light on the earbuds will shut off.
- Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
- Try using a terry cloth or cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on the earbuds to ensure a better connection.
- Try using another Type-C charging cable and charger to power the charging case.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
My earbuds cannot be charged. What should I do?
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