Low volume when connected to a phone, a Mac computer or a Windows computer for Life P3i(A3993)
Please try the following troubleshooting steps for different cases:
Low volume when connected to a phone
1. Make sure your earbuds have enough power before resetting them: *Place the earbuds into the charging case and keep the case open. *Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful. 2. Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one notch on your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum. 3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
Low volume when connected to a Mac computer
1. Make sure your earbuds have enough power before resetting them; *Place the earbuds into the charging case and keep the case open. *Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful. 2. Clear all the pairing records on your Mac computer and re-pair your earbuds. Turn the volume down one notch on your Mac computer. Then turn up the volume of your computer, earbuds and music/video to the maximum. 3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
Low volume when connected to a Windows computer
1. Make sure your earbuds have enough power before resetting them: *Place the earbuds into the charging case and keep the case open. *Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful. 2. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode (For audio/video, choose Stereo, and for mic choose Hands-Free) 3. Turn up the volume of your computer, earbuds and music/video to the maximum. 4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
Low volume when connected to a phone, a Mac computer or a Windows computer for Life P3i(A3993)
