Soundcore

Low volume when connected to a phone, a Mac computer or a Windows computer for Life P3i(A3993)

Please try the following troubleshooting steps for different cases:

Low volume when connected to a phone

1. Make sure your earbuds have enough power before resetting them:
*Place the earbuds into the charging case and keep the case open.
*Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful.
2. Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one notch on your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Low volume when connected to a Mac computer

1. Make sure your earbuds have enough power before resetting them;
*Place the earbuds into the charging case and keep the case open.
*Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful.
2. Clear all the pairing records on your Mac computer and re-pair your earbuds. Turn the volume down one notch on your Mac computer. Then turn up the volume of your computer, earbuds and music/video to the maximum.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

Low volume when connected to a Windows computer

1. Make sure your earbuds have enough power before resetting them:
*Place the earbuds into the charging case and keep the case open.
*Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times and then flashes white. This confirms that the reset is successful.
2. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode (For audio/video, choose Stereo, and for mic choose Hands-Free)
3. Turn up the volume of your computer, earbuds and music/video to the maximum.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.