Encountering play/pause issues with your Space One headphones can be due to several factors. This guide will help you understand and navigate these potential challenges, ensuring a smooth and enjoyable audio experience.

1. The headphones can only control audio players. There's a chance that video apps will not respond to the headphones' play/pause commands.

2. Some devices do not respond to the headphones' play/pause commands.

3. The music player cannot be controlled when a Windows system computer is locked. Please unlock the screen and try again.

4. Ensure that multiple music-playing software is not open to avoid confusion in command reception.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.