If you are experiencing these problems:
- Earbuds won't pair.
- No sound from one earbud.
- One earbud won't connect to the other or my device.
- No audio after connecting to my device.
- Earbuds don't auto-connect with my device when removed from the case.
You can refer to the steps in this article to solve your problem.
1. Restart your device. Then, turn off Bluetooth on your device and remove all paired devices.
2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- Press the button on the case for 10 seconds until the light flashes white three times, indicating a successful reset.
To ensure a successful reset, make sure both earbuds are placed correctly inside the charging case, with a white light confirming a proper connection.
3. Turn Bluetooth back on on your device and select "soundcore Liberty 5" to pair.
4. Try pairing with another device, like a phone or tablet, to see if the issue persists.
If you see a prompt to confirm pairing, select "Pair." If you accidentally select "Cancel," turn your device's Bluetooth off and on again, then try again.
If you have any more issues or your issue has not been resolved, please contact soundcore customer support for further assistance.
