How to Download White Noise

You can download white noise as follows:

1. Open the soundcore app and go to Audio Library.

2. Tap the White Noise tab and select the audio you want to download.

3. Tap the playback bar at the bottom.

4. In the pop-up tab, tap Download in the bottom-right corner.

5. Once the download is complete, the white noise is automatically saved to the earbuds and can be used in Local Mode.

Notes:

• Downloads must be initiated in the app. The earbuds can download white noise in either Bluetooth Mode or Local Mode.

• Currently, only one white noise track can be stored locally on the earbuds.

• Importing third-party audio is not supported.

What to Do if the Download Is Slow or Fails

White noise files usually take several tens of seconds to download. If the network connection is unstable, the Bluetooth connection is weak, or the app is not working properly, the download may take longer. Keep the earbuds close to your phone and make sure you have a stable network connection to help speed up the download.

If the white noise download fails, try downloading it again. If the download continues to fail after several attempts, check the following:

1. Whether the earbuds are connected to the app properly.

2. Whether the earbud firmware is up to date.

3. Whether the app has the necessary network and storage permissions.

Managing Downloaded White Noise

• You can change the downloaded white noise, but you can currently only choose from the white noise tracks available in the app. A newly downloaded track automatically replaces the track previously stored on the earbuds.

• Importing third-party audio is currently not supported. You can only download and replace white noise tracks from the app's Audio Library.

• To use a different white noise track, delete the currently stored track and download another one.

Why Sound Library Audio Plays from the Phone Speaker

Sound Library audio must be played in Bluetooth Mode to play through the earbuds. If you preview Sound Library audio in Local Mode, it plays through your phone's speaker first and can only play through the earbuds after it has been transferred to the earbuds.

Similarly, if you preview online content in the app while in Local Mode, such as undownloaded white noise or meditation audio, or other streaming content, the audio may play through your phone's speaker. This is because Local Mode can only play audio that is stored locally on the earbuds.

How Snore Masking Works

Snore masking works as follows:

1. Masking: the earbuds play a soothing audio track to help mask snoring.

2. Automatic volume adjustment: the masking audio volume automatically adjusts based on the volume of the snoring.

3. Volume limit: to help protect your hearing, the earbud volume is limited to 60 dB.

Can I Add My Own Music to the Local Mode Sound Library?

No. You cannot add music from your phone to the Local Mode sound library. Local Mode only supports audio built into the sound library. Your own music can be played normally in Bluetooth Mode.

Why the White Noise Loop Sounds Unnatural

Some white noise tracks are played on a loop, so you may hear a slight break when the track restarts. If you notice a particular track with an audible break at the loop point, please let us know which track it is. We'll prioritise optimising it and provide an update as soon as possible. In the meantime, you can try another white noise track.

If you need further assistance, please reach out through the official support channel.