Please refer to the following tips for a better sound performance:
Try to test the Hear ID for a customized sound.
Try different EQ settings on the app and choose the one you prefer.
Try other ear tip sizes to ensure they fit well and create a tight seal on your ears.
Try listening to lossless audio in LDAC mode. We recommend .wav and .flac audio file formats.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
