How do I access the Online Hub?

You can access the Online Hub with the following methods:

1. Enter this link in your browser: ai.soundcore.com

2. Log in using your registered soundcore account (email + password).

How can I view my recorded files on the Online Hub?

You must first enable Sync Data to Cloud in the soundcore app. To do so:

1. Open the soundcore app.

2. Enter the file list page, then tap the Account Center icon in the top-right corner.

3. Locate Sync Data to Cloud and enable it.

4. Once enabled, your recordings, transcriptions, summaries, and other data will automatically upload to the cloud.

5. Log in to the Online Hub to view all synced files.

Why can't I see any files on the Online Hub?

Possible reasons:

• You haven't enabled Sync Data to Cloud in the app.

• Files are currently uploading; please wait for synchronization to complete first.

• Network connection issues caused synchronization failure.

Solutions:

1. Ensure Sync Data to Cloud is enabled in the app.

2. Pull down to refresh the file list in the app to trigger synchronization.

3. Check your network connection status.

4. Refresh the page on the Online Hub.

Will data between the Online Hub and app sync in real time?

Yes. After enabling cloud sync:

• New recordings made in the app will automatically upload to the cloud and can be viewed in real time on the Online Hub.

• Edits made to transcriptions or summaries on the web will automatically save to the cloud, and updates will sync to the app.

What features does the Online Hub currently support?

The Online Hub is currently in beta and supports core features such as file viewing, playback, transcription, and summary editing. Additional functionalities—including file management, sharing, and Ask AI—are under development and coming soon. Stay tuned.

How do I play recordings on the Online Hub?

1. After logging into the Online Hub, select the recording you wish to play from the file list on the left.

2. Click the file name to enter the file details page.

3. The audio player will appear at the top of the page.

4. Click the play button to start playback. Supported operations include pause, fast forward, and rewind.

5. During playback, the transcribed text will automatically appear highlighted along the timeline.

How do I edit transcribed text on the Online Hub?

1. Open the details page of the file you want to edit.

2. Click anywhere in the transcription text area to start editing.

3. After editing, click the Save button.

4. Content will automatically sync to the cloud after saving, and the app will also update synchronously.

How do I edit AI summaries on the Online Hub?

1. Open the file details page and locate the summary section.

2. Click the summary content to begin editing.

3. Changes are saved automatically during editing.

4. Edited content syncs to the cloud in real time.

How much cloud storage space do I have?

• Free users (Starter membership): Receive 10,000 minutes of cloud storage space (calculated based on recording duration).

• Paid users (Pro Plan and Unlimited Plan): Enjoy unlimited cloud storage space.

When storage space approaches its limit, the system will notify you. If space becomes insufficient, you may choose to upgrade your membership for unlimited storage or delete unnecessary old files to free up space.

Can I use the Online Hub without enabling cloud sync?

No. The Online Hub relies on cloud sync functionality to access your data. If cloud sync is disabled, the Online Hub will not display any files.

Please go to Account Center in the app, enable Sync Data to Cloud, then log in to the Online Hub to view your files.

What's the difference between the Online Hub and the app?

App:

• Supports recording functionality and hardware device management.

• Comprehensive file management.

• Available for offline use.

Online Hub:

• Convenient viewing and editing on larger screens.

• No download or installation required; accessible directly via browser.

• Ideal for organizing and transcribing content in offices.

• Faster input via keyboard.

Can I log in to the Online Hub on multiple browsers/devices simultaneously?

Yes. You can log in simultaneously on multiple browsers or devices, and your data will sync in real time.

However, we do not recommend editing the same file on multiple devices at the same time to prevent data conflicts.

After turning off cloud sync, can I still access previous files on the Online Hub?

You can access previously synced files.

• After turning off cloud sync, new files will not be uploaded to the cloud.

• Previously synced files remain stored in the cloud and can still be accessed on the Online Hub.

• Changes made in the app when sync was turned off will not be synced to the Online Hub.