1. Go to the "Device Info" of the old account, click "Linked Account," and then click "Unlink." After unlinking, the device will be unlinked from the old account.

2. Reconnect the recorder on the new account.

Q: What should I do if I lose my device account? 

A: You can retrieve your account password using the "Forgot Password" feature on the login page. 

Q: What should I do if my email address has been deactivated? 

A: If your account has been deactivated and you cannot retrieve your password to log in to the original account, please contact soundcore Support.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.