We have summarized a list of frequently asked questions about soundcore Sleep A10 earbuds. This FAQ includes links to articles where you may find more information.
Which Bluetooth version does Sleep A10 earbuds use?
Bluetooth 5.2
What is the Bluetooth latency?
180ms-200ms
What Bluetooth codecs do the earbuds support?
SBC, AAC
What is the maximum range of the Bluetooth connection?
10 meters/33ft
How long does a full charge take (including headphones and charging case)?
Approximately 2 hours.
How many times can the charging case charge the earbuds?
7 times on full charge.
I hear a noise when my pillow rubs against my earbuds. What should I do?
The rubbing sound is due to the material of your pillowcase. Try using cotton or silk pillowcases.
What should I do if the double tap isn’t responsive?
Sleep A10 earbuds are different from other earbuds that have touch panels, so if the earbuds do not respond after you double-tap, please use a bit of force to activate.
What should I do if the double tap gets triggered without me pressing the earbud?
When the earbud's G-sensor vibrates, it may be recognized as a double tap, resulting in a false trigger. To avoid this, please do not drop the earbuds, throw the earbuds, make sudden vigorous movements, etc.
How do I switch between music mode and sleep mode?
Double-tap the left earbud or switch in the soundcore app.
How do I adjust the volume in sleep mode?
When using the earbuds in sleep mode, you can only adjust the volume in the soundcore app.
Do Sleep A10 earbuds support ANC?
No, these earbuds don't support ANC, but they use a 4-point passive noise masking system to block out external noises.
How do I turn my Sleep A10 earbuds on and off?
After opening the charging case, the earbuds will automatically turn on. They turn off when you place them in the charging case and close it. You cannot turn the earbuds on and off manually.
Do the earbuds support wireless charging?
Wireless charging is not supported.
The notification volume is too loud. What should I do?
You can turn off the notification tone in the soundcore app, go to Settings > Prompt Tone.
What is the waterproof rating for Sleep A10?
The earbuds are IPX4 water-resistant. The charging case is not waterproof.
What should I do if there is a stethoscope effect when wearing Sleep A10 earbuds?
Please try different sizes of ear wings and ear tips and adjust the wearing angle of the earbuds.
Does soundcore Sleep A10 support calls?
soundcore Sleep A10 has no mic. If you wear for calls, you will be able to hear but you will have to use an external mic.
It's taking a while to download white noise. What should I do?
1. Don't play music or use your phone while downloading.
2. Make sure your Wi-Fi is working.
What should I do when the white noise has an unnatural loop?
Please try different white noise in the soundcore app.
The sleep reminder doesn't work after I open it. What should I do?
You need to keep the app active in the foreground for a prompt. You will only get a prompt on your phone not on the earbuds.
Sometimes the alarm doesn't go off after I've set one. What should I do?
The alarm only repeats once and is disabled once you put the earbuds back in the case or when you turn it off yourself. You need to set a new alarm each time you want to turn it on.
How do I snooze or turn off the alarm?
1. Double-tap the left or right earbud to pause.
2. Pause it via the soundcore app.
How do I know if I've paired the earbuds successfully?
After pairing with a phone successfully, the two lights on the charging case flash slowly.
How do I clean the earbuds, ear tips, and ear wings?
You can use a clean cloth and rubbing alcohol to clean them.
If you have any more issues or your issue has not been resolved, please contact us for further assistance.
