Is there a noise-canceling feature in AUX-in-state?

No, the AUX-in state does not feature noise canceling.

 

Can I make a call with the AUX cable?

No, due to the fact, there is no mic on the AUX cable, but you can make calls through the microphone of the connected device itself when you connect the headphones with the AUX cable.

 

How long does it take to fully charge?

About 2 hours in an indoor environment.

Please note the headphones will not charge in an environment below 0°C.

 

What are the requirements for the charger?

The charger should follow these requirements: 5V, 1A.

 

What is the battery life?

40H (Bluetooth+ANC ON)

60H (Bluetooth+ANC OFF)

The headphones will play for 4 hours on a 10-minute charge.

Please note:

1. The above result is based on tests conducted at 50% volume with 3 songs looped to playback.

2. Different environments and different music will affect the playtime.

 

What Do I do if my PC prompts that the current exceeds the limit while I charge the Q20i with my PC?

Please note the charging current of the headphones is about 600mA, and the current output of the USB port of some computers is too small, so there will be a pop-up window on the computer if the current exceeds the limit. So we will recommend you use a genuine adapter (5V no less than 1A) to charge soundcore Q20i.

 

What should I do if there is a sound of current when the device is connected via Aux-In while charging?

It is recommended to unplug the charger when using the device and only use the battery for power, or use a three-prong grounded plug.

 

How do I enable the Transparency/Noise canceling function?

Press the NC button on the headphones once to enable the transparency mode, you will hear an "ANC---Normal---Transparency" voice prompt

 

Can I have a conversation when the transparency mode is turned on while the earphones are playing music?

No, you can not.

The transparency mode of Q20i only puts the ambient sound in naturally, unlike other brands that amplify the external sound and reduce the music volume. Therefore, if you turn on the transparent mode while playing music, you will not be able to hear what the other party is saying.

You can pause the music or lower the music volume during the conversation.

 

How do I activate Siri or the voice assistant?

Long press the ANC button for 2s to activate or deactivate the voice assistant.

 

What should I do if the headphones button does not work？

Since this product uses the BES new-generation chip Bluetooth products, there is a very small probability that there may be some unknowable abnormal software crashes. When button failures or crashes occur on the headphones for some reason, please use the charging cable to charge normally. It can be completely reset and reused. And the original chip factory is continuously optimizing this issue, we promise to keep moving.

 

How do I deal with foreign objects and liquids entering the charging port?

Use a dry cloth to carefully clean the foreign objects and liquids in the charging port, and let the charging port dry for 24 hours before charging.

 

What does the indicator mean?

 

Why can I still hear voices when using noise-canceling mode?

Our noise-canceling mainly eliminates low-frequency noise, such as the roar of machines, the sound of air-conditioning units, etc., and the elimination of human voice is weak, so sometimes it will not effectively reduce the noise of human voices.

 

Why are voices quiet when using transparency mode?

The Transparency mode for the Q20i is designed to allow low, natural external sound. When there is no/low sound input to the headphones voices can be heard clearly to ensure there is no need to remove the headphones.

 

How is the call quality of soundcore Q20i?

The Q20i uses a built-in microphone to make calls while in Bluetooth mode. Calls retain the clarity of human voices which can lead to some ambient noise being present when in a busy environment.

 

Why is the call quality poor when playing games?

This is because the headphones are working in the call mode while you are playing games in Bluetooth mode, in order to ensure good call quality, the Bluetooth protocol limits the listening bandwidth in the call mode which will reduce the listening sound quality. This is limited by the Bluetooth protocol, almost all Bluetooth headphones will do this.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.