Thank you for supporting our product. 

Q: Will all data be deleted after a factory reset?

A:Here's exactly what happens to your data:

• Device data (models, works, Wi-Fi config): All deleted — wiped clean

• App pairing: Automatically removed — you'll need to reconnect

• Cloud works: Unaffected — they're safely stored online and can be re-downloaded anytime

Think of it as a fresh start — your cloud content is always safe!

If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com  for further assistance.