1. Keep your hands clean and dry.

2. Use the touch surface, located on the logo of each earbud.

3. For a double press, tap quickly twice. For a single press, wait at least 1 second before pressing again.

4. Listen for a chime when wearing the earbuds. If you don't hear it, wearing detection might have failed, which can prevent touch controls from working.

To fix it:

- Try different ear wings for a better fit.

- Turn off the Wearing Detection feature in the app.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.