Why are some feature buttons grayed out and unclickable?
Thank you for supporting our product.
Q: Why are some feature buttons grayed out and unclickable?
A:Gray buttons mean the feature needs a connection you don't currently have:
• Disconnected — your SpaceFlow isn't linked to the app → most features won't work
• Offline — your SpaceFlow isn't connected to the internet → cloud features (AI generation, downloads) won't work
Fix: Make sure your SpaceFlow is both connected to the app and showing "Online" status.
If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com for further assistance.
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