Why am I hearing poor voice quality for Life A3i or Life Dot 3i?
Please try the following troubleshooting steps to see if there are helpful:
1. Make sure you have raised both the volume of the earbuds and the connected device to the maximum. 2. Make sure you're wearing the earbuds in the correct position to create a tight seal. 3. Try switching to the phone's microphone and make a call to see if the problem persists.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
