What should I do if Life A3i or Life Dot 3i is not found on Soundcore App?
Please try the following troubleshooting steps to see if there are helpful:
1. Download Soundcore version 2.9.9 or later from the App Store (If you already have the Soundcore app, we recommend that you uninstall and then download it again. Overwriting the installation is not recommended). 2. Pair your earbuds with your phone. Currently, the Soundcore app does not support computers. 3. Open the app, click "Add Device" on the left page, and the app will automatically connect to the earbuds (the first time you enter the app, you must agree to enable location permissions). 4. If the connection fails, click Set up Manually > Life Series > Life A3i on the page to check whether it can be added manually (if you can't find the device's model on this page, you can take a screenshot). 5. Uninstall and reinstall the app.
If trying the steps above still does not work, provide the phone's model, app version, screenshot in step 4, Bluetooth name, and the region of the mobile phone. (Search for the region on the phone settings page. If there is no region in the settings, search for language).
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
