You can try the following troubleshooting steps:
- Delete (forget/ignore) the pairing records of the earbuds on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds as seen in the video: https://www.youtube.com/watch?v=twdShk7vboc
- Please see steps 4, 5, and 6 in this video to connect the earbuds to your device: https://www.youtube.com/watch?v=6nMc_zSWV9Q

Note: Once they are paired successfully, the primary earbud connects to your device and transfers the signal to the secondary earbud. The secondary earbud will not connect to your device. Hence, the Bluetooth pairing list on your device may indicate that only one side is connected while the other side is not.

- Once done, please check if both earbuds are working well together.
- Please try with another device and see if the same issue occurs.

For other connectivity issues, you can also try troubleshooting with the steps stated above.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.