What should I do if there is a Bluetooth related issue (cannot be paired / disconnected) when connected to a computer?
Please try the following troubleshooting steps to see if there are helpful:
1. Fully charge and reset your earbuds as stated below: - Place the earbuds into the charging case and keep the lid open. - Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful. 2. Upgrade your computer's Bluetooth driver to the latest version. 3. Re-pair your earbuds to your computer. 4. Test the earbuds on your phone to see if they are working properly.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
