1. Gently clean the mesh on the rubber earpiece and the metal mesh underneath using a cotton swab dipped in a small amount of rubbing alcohol.
2. Fully charge and reset the earbuds as follows:
- Place the earbuds in the charging case and leave the case open.
- After putting on the earbuds, simultaneously press and hold the touch area on both earbuds for 10 seconds. Hearing a prompt tone confirms a successful reset.
3. Check the audio balance on your phone.
On Android devices: Go to Settings > Accessibility > Audio and On-Screen Text > Audio > Balance.
On Samsung devices: Go to Settings > Accessibility > Hearing Enhancements > Connected Audio.
On iOS devices: Go to Settings > Accessibility > Audio/Visual > Audio Balance.
Note: Moving the balance slider to the left increases the volume in the left earbud and decreases it in the right earbud, and vice versa.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
