1. It might be due to incompatibility with certain phones or tablets (e.g., iOS 18.1.0). Update your device's system to the latest version and try again.

2. Turn your phone's Bluetooth off and on again. Place the earbuds in the case, close the lid, then open it to reconnect.

3. Try connecting to other devices to see if the issue persists.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.